We ship French gifts, French food and French products to many countries in the world. Here are the details of our online store shipping policy.
Delivery to the US, Canada and the World
We ship products to the US and Canada and, internationally. If your destination is not included in our international shipping list please let us know. We are going to add more countries rates very soon. If you are interested in placing an order from a country that is not included in our shipping list, please contact us for a quote at: firstname.lastname@example.org with your full address.
Due to COVID-19 we have limited the countries we ship to for now.
We ship with USPS Priority Mail, UPS ground or FedEx ground in the USA and to Canada with a tracking number.
We will choose the best solution regarding the price and the delay of delivery according to the weight of your order.
For other international shipping we might use USPS, UPS, FedEx or DHL depending.
For Express Shipping, please contact us for a quote.
You will receive an automated email notification to inform you about your tracking number. Please note that international shipments may not always be tracked once they leave the US and therefore cannot be guaranteed.
Shipping from the US and Shipping from France
Most products ship from the US and some products will soon also ship from France. Products shipping from France are marked "This product ships from France". If you order a combination of products that ship from the US and products that ship from France, you will receive two shipments and the shipping cost will be the sum of the shipping costs from the US and from France.
Due to COVID-19 Shipping from France is limited. Email us to inquire.
Shipping to different Addresses
Please place a separate order for each shipping address. The platform doesn't allow us to have more than one shipping charge per order.
Products by the Case
Products by the Case ship by FedEx or UPS only to the US. They are shipped separately from the other products and have their own shipping fee included in the item price. They are excluded from any free shipping offer and discount offer.
Note to customers
Most of our products ship from the US.
But as a North American buyer for products that might be shipped from France, you are the “importer” of goods. Goods entering the US may be inspected by the U.S. Customs and Border Protection and assessed for applicable Customs duties, taxes and charges, if any. Likewise, goods entering Canada may be inspected by Canadian Customs and assessed for applicable Customs duties, taxes and charges, if any. It is the importer's responsibility to account for any duties and/or taxes, while ensuring compliance with Customs regulations in the US and in Canada. Likewise, for other countries in the world.
Time in transit and Delivery Date
We try our best to ship 2 to 3 days after receiving an order. However it can happen that the shipment goes out within 3 to 4 days. Please note that orders placed on weekends will ship the following Monday or Tuesday.
Food by the case products ship within 5 to 10 days.
Please note that products made to order require 10 days to 3 weeks before shipping.
Refused Shipment/Delivery Failure due to Lack of Availability/ Lost Package after Delivery
It is important that each customer provide us with the correct shipping information. Any orders placed with incorrect addresses and/or zip codes that need to be corrected by UPS for delivery will incur an additional charge of $5.00 for standard delivery and $10.00 for express delivery options. Any shipments that are returned to Saveur du Jour by shipping carriers due to: refusal of delivery; incorrect address supplied by customer; undeliverable as addressed or delivery failure due to lack of availability on recipient's part will not be automatically refunded. If we issue a refund we will charge a 10 % restocking fee. The shipping fee is not refundable. You will need to place a new order if you want the products redelivered.
Our responsibility ends after the package has been marked as “Delivered” by the shipping service.
Refunds for undeliverable packages that were returned to us
Refunds that are requested and approved by Saveur du Jour will be issued to your credit card or Paypal account. The shipping fee is not refundable and we charge a 10% restocking fee. If you wish that the order be re-shipped, a second shipping charge will be billed equivalent to actual shipping charges. Please make sure that your shipping address is a street address, as we do not deliver to a P.O. Box. No refund will be given if the shipment is lost and not returned to us.
Please be aware that there are absolutely no refunds on international orders.
Lost and Damaged Merchandise
Inspect merchandise immediately upon receipt and notify carrier if shipment is lost or damaged. All claims must be filed with the carrier. We can help you place a claim with the carrier but please have supporting evidence, take pictures of the damaged package and products.
Out of Stock Items
Items out of stock are marked “out of stock” on our website. You will be notified if an item is out of stock prior to placing the order. If for some reason an item becomes unavailable between the time you order the item and the time it is shipped, you will be notified immediately and a full refund of the out of stock item will be applied to your credit card as soon as possible, and in any event within 30 days of your order.
Please inspect and check the items that you ordered once you receive them. If you are not satisfied with your order, please return the items in original condition with a copy of the invoice within 15 DAYS. All items must be new and unused, preferably in the original packaging.
Sorry, we cannot accept any returns after 15 DAYS or without an invoice. Please use a traceable shipping method (UPS, FEDEX, or insured mail) to return your order. Saveur du Jour is not responsible for returned orders that we do not receive or if the returned order is damaged during shipping. You do not need to get authorization from us to return an order except for edible items but please let us know that you are not keeping it.
Shipping costs for returning an item are the responsibility of the customer. Shipping and handling charges are not refundable.
If the returned item was part of the "FREE SHIPPING", Shipping Costs for returning item are the responsibility of the customer and the original Shipping Cost amount (not charged due to FREE SHIPPING) will be deducted from the refund amount.
We have a no return or refund policy on items made to order.
Due to Covid-19 we will not accept returns on edible products, thanks for your comprehension.
All refunds for edible items need to be approved by us and must have supporting evidence (pictures) of the reason the customer is asking for a refund. A dented can is not an acceptable reason for return as it doesn't affect the product itself. Most of our products are imported from France and best by dates are DAY/MONTH/YEAR. Delicatessen items do not have a best by/expiration date, the cured meats we ship have a best by date of 12 or 24 weeks after we ship them depending of the product. (please refer to the description in the product).
Face Masks are final sale, no returns or refunds.
All prices are subject to change without notice.
Our Right to Refuse Your Order
We reserve the right to refuse your order for any reason. If we refuse your order we will notify you by email and a full refund of your order will be applied to your credit card as soon as possible, and in any event within 60 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.