Frequently Asked Questions

Where is Saveur du Jour located?
Saveur du Jour is based in Sunnyvale, California and in Aix en Provence, France. We ship fresh food products such as charcuterie from the US, and other products such as Paris souvenirs and products from Provence directly from France.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards. PayPal users can also pay with their PayPal account.

What are the shipping methods available?
Some products (Food by the Case and charcuterie) ship from the US, however most products ship from France. Products shipping from France are marked explicitely "This product ships from France". Products shipping from the US ship with UPS. Products shipping from France ship with FedEx. Please check our shipping policy for details.

When will I receive my order?
Orders placed on a given day generally ship the next business day. Orders placed on week ends ship the following Monday. Time in transit depends on the product you order. Our fresh products (Meat and charcuterie) ship from the US by UPS on a 2nd Day basis. The other products ship from France by FedEx and transit time is usually 2 to 3 business days.
After ordering, please check your email for a message with additional information.

Is local pick up possible?
Sorry, there is no local pick up at this time.

What countries do you ship to?
At this time, orders taken on the Saveur du Jour site ship to the US, Canada, the UK, France, European countries, Australia, Japan, Hong Kong and many other countries. Please contact us directly for shipment to other countries.

Do I need to create an account to order products?
No, you don't have to. To order products, you can create an account (this only takes about 2 minutes), but that's optional. You can also check out as a guest (no account created), but in that case, you will not be able to save your cart contents, to check the status of your orders or to receive Saveur du Jour newsletters.

How do I order Saveur du Jour products?
To order products, please place your order online on this web site (we can also take orders over the phone). To begin shopping, simply click on the product category that is of interest to you and browse until you find the product you are looking for. To add an item to your order, click "Add to Cart". When you add an item, all your selections will be displayed with a subtotal. View your entire order at any time by clicking "View Cart". Click Checkout (at the top of the screen) when you are ready to checkout and proceed to payment.

How do I know my payment is secure?
At Saveur du Jour, we take your security very seriously. We have implemented a couple of measures to maximize online payment protection:
1. We donít store your credit card information (which is why you will need to enter it each time you come back to the site).
2. All transactions are encrypted with https connections and state of the art, 2048-bit encryption for maximum security.

How can I track my order?
When you have placed your order, you will automatically receive an email notification to inform you about your order status.

What should I do if the merchandise I have received is damaged?
We package your goods very thoroughly to avoid any damage during shipment. Please inspect merchandise immediately upon receipt and notify the carrier if the merchandise has been damaged. All claims must be filed with the carrier.

What happens when a product is out of stock?
Items out of stock are marked ďout of stockĒ on the Saveur du Jour site. You will be notified if an item is out of stock prior to placing the order. If for some reason an item becomes unavailable between the time you order the item and the time it is shipped, you will be notified immediately and a full refund of the out of stock item will be applied to your credit card as soon as possible, and in any event within 60 days of your order.

What is your return policy?
If you are not satisfied with your order, please return the items in original condition with a copy of the invoice within 7 DAYS. Please check our shipping policy for details.

How do you ensure the confidentiality of my personal information?
The information we collect to process your order is kept private.
First, we do not store your credit card information in our database.
Second, we donít share your name, address, telephone number, email address, or credit card information with anyone (except the shipping company, i.e., FedEx).

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